• All projected costs are based on our understanding of your needs and the agreed timeline. Any additional or modified features, including minor improvements, may incur additional charges. Requirements should be clearly confirmed during consultations.
• By accepting a quote from Tow Rankers, you agree to our terms and policies. Acceptance can be conveyed through verbal confirmation, email, payment of a deposit, or signing a quote.

• This policy outlines the lead cost charges applicable to towing operators (“towers”) registered with Tow Ranker in relation to job dispatch notifications issued by the Tow Ranker Dispatch Department.

• Lead Cost Charge: A $25 lead cost will be charged to the tower for each job lead dispatched under the following conditions:

  a) The tower is marked as “Available” on the Tow Ranker app/system at the time the dispatch is initiated.

  b) The tower does not respond (accept or decline) to the job dispatch notification from the Tow Ranker Dispatch Department within the response time window (e.g., 5–10 minutes).

  c) Failure to respond will be considered a forfeited opportunity, and the lead cost remains applicable due to dispatch resources used and potential loss of client trust.

• Acceptance of Dispatched Jobs:
  If the tower accepts the dispatched lead from the Tow Ranker Dispatch Department, the tower will be charged the standard $25 lead cost as agreed upon in the terms of service.

• This charge will apply regardless of whether the lead was initiated via the app or manually dispatched by the Tow Ranker Dispatch Department.

•  Disputes & Exceptions: Towers may dispute a lead cost charge in writing within 5 business days of the charge date by contacting Tow Ranker Support at info@towrankers.com.

  Disputes will be reviewed on a case-by-case basis. Valid reasons for waiving a charge may include verified system errors, emergency situations, or pre-approved availability exceptions.

•  Tower Responsibilities: It is the responsibility of all towers to keep their availability status up-to-date within the app.

  If a tower is unable to take jobs, they must mark themselves as “Unavailable” to avoid unnecessary lead charges.

• Clients are responsible for ensuring all requirements are included in the provided quote and for providing clear guidance on project expectations. If specific details are not clarified, Tow Rankers will proceed based on its interpretation, and any discrepancies may result in extra charges.
• Specific requirements or details about a task must be communicated in advance. Quotes are based on the information provided at the time of estimation. Tow Rankers is not liable for inconsistencies arising from vague requirements.

• During the term of the paid marketing services agreement, Tow Rankers shall have exclusive management rights over the client’s advertising accounts on Google, Meta, and other platforms unless otherwise agreed in writing. Any modifications made by the client, its agents, or third parties, including but not limited to changes in ad settings, budget allocation, targeting, ad creatives, or bidding strategies, without Tow Rankers’ prior written consent shall absolve Tow Rankers of any liability for performance fluctuations, budget inefficiencies, or policy violations resulting from such changes.

  Furthermore, Tow Rankers shall not be obligated to rectify any disruptions, penalties, or losses arising from unauthorized modifications unless the client agrees to additional service fees for re-optimization efforts. Clients acknowledge that changes made outside of Tow Rankers’ supervision may impact the effectiveness of paid campaigns and could result in account suspension, increased costs, or reduced ROI, for which Tow Rankers shall bear no responsibility.

  Clients are strongly advised to notify Tow Rankers in advance before making any changes to their advertising accounts to avoid unintended disruptions.

• Each project has a set number of allocated hours. Minor adjustments within this time frame are acceptable, but any major changes after initial completion will incur additional costs.
• Tow Rankers will work to complete projects within the estimated timeframe. Any changes in scope or client delays may affect timelines and result in additional fees.
• Except where legally required, Tow Rankers does not issue refunds or credits at its sole discretion.
• Bugs or programming errors identified during or shortly after development do not incur extra charges. Any rework or layout changes post-completion will require additional fees.
• All website content and project materials must be provided within the first two weeks. Delays caused by client inaction exceeding reasonable timeframes may result in additional charges. Projects stalled for over two months will incur a $99/week administration fee.
• Tow Rankers typically tests websites on major PC browsers (Internet Explorer, Firefox, Chrome, Safari) and on iOS devices for responsiveness. If additional device or browser testing is required, please specify in advance.
• Clients managing their hosting independently must ensure it meets the technical requirements of the project. Tow Rankers requires full server access to implement and test the application, and we are not liable for issues caused by third-party hosting providers.
• Tow Rankers will assess the suitability of any third-party components but cannot be held responsible for limitations outside our control. Third-party licenses and recurring costs, such as SSL or plugin licenses, are not included in the estimate.
• Domain and hosting fees are not included unless specified. Tow Rankers can arrange hosting upon request, and any additional costs will be provided for client approval.
• Upon full payment, Tow Rankers grants clients a license for exclusive use of any custom software. This license does not permit the software to be hosted externally without Tow Rankers’ involvement.
• Email is our primary communication method. Please keep us informed of any changes to your email address to ensure smooth communication throughout the project.

These terms aim to foster transparency and efficiency in our collaboration, ensuring Tow Rankers can deliver exceptional results tailored to your towing business’s growth.