Terms Of Service
- All projected costs are based on our understanding of your needs and the agreed timeline. Any additional or modified features, including minor improvements, may incur additional charges. Requirements should be clearly confirmed during consultations.
- By accepting a quote from Tow Rankers, you agree to our terms and policies. Acceptance can be conveyed through verbal confirmation, email, payment of a deposit, or signing a quote.
- Clients are responsible for ensuring all requirements are included in the provided quote and for providing clear guidance on project expectations. If specific details are not clarified, Tow Rankers will proceed based on its interpretation, and any discrepancies may result in extra charges.
- Specific requirements or details about a task must be communicated in advance. Quotes are based on the information provided at the time of estimation. Tow Rankers is not liable for inconsistencies arising from vague requirements.
During the term of the paid marketing services agreement, Tow Rankers shall have exclusive management rights over the client’s advertising accounts on Google, Meta, and other platforms unless otherwise agreed in writing. Any modifications made by the client, its agents, or third parties, including but not limited to changes in ad settings, budget allocation, targeting, ad creatives, or bidding strategies, without Tow Rankers’ prior written consent shall absolve Tow Rankers of any liability for performance fluctuations, budget inefficiencies, or policy violations resulting from such changes.
Furthermore, Tow Rankers shall not be obligated to rectify any disruptions, penalties, or losses arising from unauthorized modifications unless the client agrees to additional service fees for re-optimization efforts. Clients acknowledge that changes made outside of Tow Rankers’ supervision may impact the effectiveness of paid campaigns and could result in account suspension, increased costs, or reduced ROI, for which Tow Rankers shall bear no responsibility.
Clients are strongly advised to notify Tow Rankers in advance before making any changes to their advertising accounts to avoid unintended disruptions.
- Each project has a set number of allocated hours. Minor adjustments within this time frame are acceptable, but any major changes after initial completion will incur additional costs.
- Tow Rankers will work to complete projects within the estimated timeframe. Any changes in scope or client delays may affect timelines and result in additional fees.
- Except where legally required, Tow Rankers does not issue refunds or credits at its sole discretion.
- Bugs or programming errors identified during or shortly after development do not incur extra charges. Any rework or layout changes post-completion will require additional fees.
- All website content and project materials must be provided within the first two weeks. Delays caused by client inaction exceeding reasonable timeframes may result in additional charges. Projects stalled for over two months will incur a $99/week administration fee.
- Tow Rankers typically tests websites on major PC browsers (Internet Explorer, Firefox, Chrome, Safari) and on iOS devices for responsiveness. If additional device or browser testing is required, please specify in advance.
- Clients managing their hosting independently must ensure it meets the technical requirements of the project. Tow Rankers requires full server access to implement and test the application, and we are not liable for issues caused by third-party hosting providers.
- Tow Rankers will assess the suitability of any third-party components but cannot be held responsible for limitations outside our control. Third-party licenses and recurring costs, such as SSL or plugin licenses, are not included in the estimate.
- Domain and hosting fees are not included unless specified. Tow Rankers can arrange hosting upon request, and any additional costs will be provided for client approval.
- Upon full payment, Tow Rankers grants clients a license for exclusive use of any custom software. This license does not permit the software to be hosted externally without Tow Rankers’ involvement.
- Email is our primary communication method. Please keep us informed of any changes to your email address to ensure smooth communication throughout the project.
These terms aim to foster transparency and efficiency in our collaboration, ensuring Tow Rankers can deliver exceptional results tailored to your towing business’s growth.
Tow Ranker Dispatch Chargeback Policy
Effective Date: 4/23/2025
This policy governs the application of lead cost charges to registered towing service providers (“Towers”) affiliated with Tow Ranker, in connection with job dispatch notifications issued via the Tow Ranker dispatch platform or support team. By participating in the Tow Ranker Affiliate Program, Towers agree to the terms outlined herein.
- Lead Cost Charges for Dispatched Job Opportunities
A non-refundable dispatch fee of $25 will apply to each qualified lead/job opportunity sent to a Tower under the following conditions:
- a) The Tower is marked as “Available” on the Tow Ranker platform at the time of dispatch.
- b) The Tower does not respond (either to accept or decline) to a dispatched job within the standard response window of 3 to 5 minutes from the time of dispatch notification.
- c) Lack of response will be treated as a forfeited opportunity, and the dispatch fee will remain chargeable due to:
- Allocation of dispatch resources;
- Potential service delays;
- Risk of damage to client experience and brand trust.
- Charges for Accepted Dispatches
If the Tower accepts a job lead dispatched via the app or by the Tow Ranker Dispatch Department, the standard $25 lead cost will be applied.
This charge:
- Applies to both automated in-app notifications and manual dispatch communications;
- Is deemed earned by Tow Ranker upon acceptance of the job opportunity, regardless of whether the job is ultimately completed, subject to Section 3.
- Dispute Resolution & Exceptions
Towers may submit a formal dispute within 5 business days of the charge date if they believe a dispatch fee was applied in error.
To initiate a dispute, contact:
contact@towrankers.com
Include relevant details such as job ID, timestamp, and a brief explanation.
Valid reasons for reversal may include:
- System-wide technical failures or glitches verified by Tow Ranker;
- Emergency circumstances supported by reasonable evidence;
- Pre-approved periods of inactivity due to scheduled unavailability.
All disputes will be reviewed in good faith and resolved within a reasonable timeframe.
- Tower Availability Responsibility
Towers are solely responsible for maintaining accurate availability status within the Tow Ranker app.
- If a Tower is unable to respond to or accept jobs (e.g., out of coverage, off-shift, or vehicle issues), they must ensure their status is marked as “Unavailable” to avoid incurring unnecessary charges.
- Failure to update status may result in applicable dispatch charges for missed opportunities.
- Compliance with Consumer Protection and Fair Use
Tow Ranker is committed to fair business practices. This policy is designed to promote:
- Efficiency in job dispatch processes;
- Fair compensation for resource usage;
- Reliability for consumers seeking urgent assistance.
This policy does not limit any rights afforded to Towers under applicable state or federal laws. In cases of policy ambiguity, such laws shall take precedence.
- Policy Amendments
Tow Ranker reserves the right to amend this Dispatch Chargeback Policy. Any such changes will be communicated to affiliates in writing and take effect no earlier than 7 days after notice, unless immediate updates are required for compliance with law or public safety.
